Our customers are important to us. In order to provide easy access to customer-specific support, Black Box Network Services provides a range of online services and extranet capabilities.

Training & Education
Customers requiring training on advanced communications systems can review our quarterly course schedule, register for necessary courses and review travel information.

Customer Care
Our group will listen, respond and follow through on service activity issues you deem important. Customer Care will also forward any suggestions you may have on how we can better serve you to the appropriate organization within NextiraOne. Send an e-mail to Customer Care.

How to Read Invoices
Our customers may review different types of invoices with easy-to-read explanations shaded on each invoice type. View the How to Read Invoices demonstration now.

Consultant Program
This section of our Web site is focused solely on the needs of independent consultants specializing in the telecommunications industry. Program enrollment is required.

myNextiraOne.com
myNextiraOne.com is web-based application that enables clients to perform tasks online instead of calling the toll-free customer service number. Clients may view and request changes to their account information, request a MAC, status MAC or Repair orders, access managed services and much more. To request access to myNextiraOne.com, visit www.myNextiraOne.com and complete the Contact Us form.

Black Box Resale Services
Black Box Resale Services offers clients unmatched value for new and remanufactured products from Nortel, new products from Avaya, Plantronics, Spectralink and remanufactured products from Aspect, Avaya, Cisco, Executone and Siemens. Plus, Resale Services customers enjoy a two-year limited warranty on all remanufactured and repaired products and online access to their transactions. To learn more about this unique service offering, click here.

Network Management Center
The Network Management Center is a resource for customers to access their network management services reports online.