HOUSTON - May 4, 2004 - To address current market dynamics and customer demand, NextiraOne, LLC, a Platinum Equity company, recently launched its ServiceSelect^SM product. This new managed service solution sheds traditional "break/fix" support service offering constraints and offers customers cost-effective customized voice and data communications network support services. As a corollary to this launch, NextiraOne also has enhanced its Managed Services portfolio to include an expanded suite of managed security services and new application layer support and monitoring services.

ServiceSelect offers unparalleled choice and flexibility in communications support and management. Whether the network environment is voice, data or converged, ServiceSelect combines traditional break/fix support with a comprehensive suite of network management services. When selecting the applicable service package, customers receive "points" they can allocate to obtain services on a cafeteria-style menu of options. This enables them to mix and match the services within the choices that best suit the individual needs of their businesses.

Depending upon the specific network requirements and the support services plan the customer chooses, ServiceSelect points can be applied toward a host of options. Customers benefit from the various available combinations of repair items, including on-site systems support, proactive network management and remote diagnostic services. For example, customers typically can select available options that utilize the support of NextiraOne's Network Operations Center in Houston, regardless of their location. Further, customers with sophisticated needs may choose to build upon the foundation of ServiceSelect by adding critical security, alarm features and other vital network solutions.

"We believe many customers require tailored solutions," says NextiraOne Senior Vice President, Strategy and Business Development Michael Mecham. "At NextiraOne, one of our principal strategies is to create business value for our customers. ServiceSelect has the built-in flexibility to assist businesses in containing costs while providing the necessary support for their network environments."

Further, over the last several years, there has been a great deal of discussion about the rise of voice over Internet protocol (VoIP) solutions and the ultimate replacement of traditional voice solutions. While much of that discussion has been forward-looking, NextiraOne believes these types of infrastructure changes are gaining momentum, making now an ideal time to roll out a services product that can grow and adapt as networks migrate to new infrastructures.

These types of data services often have been solely under the purview of IT. However, as the voice and data elements of the business converge, server-based real-time voice applications typically require companies to take a new approach to service management. To help customers bridge the converged gap, NextiraOne has drawn upon its extensive voice experience to enhance its Managed Services portfolio with security services, new application layer management capabilities and monitoring services.

During this migration period from traditional voice services to VoIP, some businesses will use a traditional "evolutionary" path - combining traditional voice services with elements of IP infrastructure. Others will use a more "revolutionary" approach - making "forklift" upgrades and replacing entire systems. By creating a services product portfolio that allows customers to choose their support elements from a menu, NextiraOne has positioned itself to serve the needs of its customers, regardless of their path. And, as VoIP applications grow and IP-based voice networks gain market share, NextiraOne's enhanced Managed Services suite allows it to expand its offerings easily to meet customer demands.

"Customers today expect a higher level of support for their communications environment," says NextiraOne President and CEO Michael S. Ruley. "Simply responding to network elements in need of repair is not enough. ServiceSelect allows customers to select the combination of traditional break/fix and proactive network management support that is right for their business and their network evolution strategy.

About NextiraOne
NextiraOne is a leading global provider of integrated enterprise network solutions and services that enable effective business communications. NextiraOne provides services from planning to the implementation, support and management of voice, data and converged communications networks. The company also provides solutions featuring best-in-class technologies from leading manufacturers and vendors. NextiraOne offers consultation and solutions development ranging from contact center applications to network infrastructure outsourcing. For more information, please visit www.NextiraOne.com. NextiraOne is owned by Platinum Equity (www.platinumequity.com), a global acquisition firm specializing in the strategic operation of mission-critical services and solutions businesses according to a unique M&A&O^SM model of value creation.

Contact:

For NextiraOne:
Shannon Sullivan
M/C/C Communications
972-480-8383
shannon_sullivan@mccom.com