HOUSTON –September 19, 2005 –For more than 15 years, NextiraOne and its predecessor companies have been providing contact center equipment and network services for Global Response, and, like many other historical partnerships, their success is based on the ability to consistently take their relationship to the next level such as the migration to IP telephony.

Global Response, a complete customer contact support firm that specializes in inbound and outbound tele-services, e-mail and data management, live chat, electronic Customer Relationship Management/eCRM and fulfillment, formed its relationship with NextiraOne to help plan and build the company’s contact center infrastructure. Since that time, Global Response has gradually migrated to solutions with more capabilities and scale as mandated by growth and business requirements.

NextiraOne has been utilizing its experience and expertise to leverage technology to help Global Response provide its customers with the most advanced capabilities possible. With its unique Advanced Contact Center Engagements Services and Solutions (ACCESS) Team, NextiraOne has helped Global Response create value by reducing costs, improving operational efficiency and implementing new technologies. The company also has helped Global Response develop a comprehensive customer communications strategy for its contact center as well as a migration strategy that is ultimately leading to convergence.

“NextiraOne has provided us with exceptional service and creative solutions for many years,” Global Response President Stephen Shooster said. “Together we have taken great strides to take our contact center capabilities where we need them to go. Other providers would have great difficulty even answering our questions, let alone helping us implement our systems. NextiraOne provides great value by not only anticipating challenges driven by our growth, but also providing solutions for them.”

Now, the family-owned, Florida-based contact center is planning to upgrade to an IP-based system in order to provide a smoother and more efficient experience for its clients. The planned IP telephony system, which will allow for toll-cost reductions, bandwidth optimization, fraud reporting and virtual call center capabilities, will be powered exclusively by Nortel solutions.

“The enhanced capabilities and value that IP telephony brings to the table is ideal for a large contact center like Global Response,” NextiraOne President and CEO Dale Booth said. “Global Response is in the business of differentiating itself by providing advanced contact center services to its own customers, and the technology platform and service provider that helps support those services is a critical part of fulfilling the value proposition. With our extensive contact center and IP Telephony expertise we are able to provide Global Response with the solutions and services they need to have quicker access to enhanced information and provide an improved experience for their customers.”

Global Response is recognized as one of the “Top 50 Inbound and Outbound Teleservices Agencies for 2005” by CUSTOMER INTER@CTION Solutions® magazine. The contact center, which processes more than one million inbound calls every month, is ranked 33rd in the Domestic Inbound Rankings and 49th in the Global, Aggregate category. For more information please contact Global Response at 800-537-8000 or visit the web site at www.globalresponse.com.

About NextiraOne
NextiraOne North America is a leading enterprise communications services provider that specializes in the delivery of professional, managed and maintenance services for traditional, IP and converged voice and data networks. From information security to IP telephony to contact center applications, NextiraOne offers its client base the complete lifecycle of consultation and solutions development designed to address today's business challenges. With a foundation of telecommunications industry expertise dating back to the 1970s, NextiraOne enjoys a rich history that has been woven from the fabric of Williams Communications Solutions, Milgo Solutions, Racal-Datacom, Timeplex and Executone. For more information, please visit www.NextiraOne.com.

NextiraOne is owned by Platinum Equity (www.platinumequity.com), a global acquisition firm specializing in the strategic operation of mission-critical services and solutions businesses according to a unique M&A&O^SM model of value creation.

Contact:
Sadie McCrary
Media Relations Representative
M/C/C for NextiraOne
972-480-8383 ext. 222
Sadie_McCrary@mccom.com