The following are white papers developed by NextiraOne, now Black Box Network Services.

Visit Black Box Network Services white papers for a complete list.

Are you spending too much on your customers?
Every day, companies invest millions of dollars in technologies such as customer relationship management (CRM) software, automatic call distribution systems (ACD) and computer telephony integration (CTI) - all in the name of customer service. Could it be that they are spending too much on their customers?

The Portable Office: Developing a Successful Strategy for Workforce Mobility
Telecommuters, teleworkers, road warriors and home warriors are all labels that describe an increasingly mobile and distributed workforce. Technology has delivered the portable office, where distance, time and setting are no longer barriers to productivity in the workforce. However, the success of this new workforce hinges on an overall company strategy that leverages technology, is aligned with human resources policies and addresses the need for organizational readiness. This paper reviews some of the critical factors for developing and implementing a successful telecommuting strategy.